Room for improvement.
In my two years of being at Hilton Diamond status the Hilton Concord was only the second hotel ( the other being Hilton Heathrow T5) to email me prior confirmation of a room upgrade. This was much...
Not up to the Hilton name!
Hilton was very disappointing. They do housekeeping every 5 days. Coffee for maker, towels, extra pillow etc. had to be requested and sometime it got delivered. Restaurant and bar were very expensive...
Great customer service; so do hotel
Stayed here for business Monday through Friday. AC didn’t work in several rooms and were so loud you couldn’t sleep. I was able to change rooms where the AC worked but alas the tv didn’t work in...
Policies
Deposit & Cancellation Policies
Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.
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Star Ratings
Star-ratings are a way you can learn what to generally expect in regards to quality and service when you book a hotel. Five-stars is the highest rating.
5 stars: No detail is left unaccounted for at these breathtaking luxury hotels. With a plethora of amenities, above-and-beyond accommodations, and stellar service, you’ll feel like royalty during your stay.
4 stars: These outstanding hotels offer a high degree of accommodation, premium in-room amenities, facilities and service.
3 stars: The hotels offer quality accommodations with a good selection of in-room amenities, facilities and service.
2 stars: These hotels provide good value with modest accommodations, adequate in-room amenities, facilities and service. Offering limited extras, these hotels are affordably priced.