Property Amenities

Activities

  • Fitness facilities
  • Fitness equipment
  • Outdoor pool

Property services

  • Conference space
  • Coffee/tea in common areas
  • Safe-deposit box at front desk
  • Multilingual staff
  • 24-hour front desk
  • Connecting/adjoining rooms available
  • Children allowed
  • No elevators
  • Non-smoking rooms available
  • Pets not allowed
  • Pool sun loungers
  • Service animals exempt from fees/restrictions

Food and drink

  • Coffee/tea in common areas
  • Free breakfast
  • Vending machines
  • Refrigerator

Business services

  • Business center
  • Meeting rooms
  • Ballroom(s)
  • Banquet facilities

Internet access in public areas

  • Free WiFi

Parking

  • Free self parking
  • Free RV, bus, truck parking
  • Wheelchair-accessible parking available

In-Room Amenities

Food and drink

  • Complimentary coffee
  • Refrigerator
  • Coffeemaker
  • Microwave

Features

  • Business center
  • Accessible bathroom
  • In-room accessibility
  • Private bathroom
  • Iron/ironing board
  • In-room safe
  • Desk
  • In-room climate (air conditioning)
  • Blackout drapes/curtains
  • Shower/tub combination
  • Access via exterior corridors
  • Designated smoking areas
  • Desk chair

Media and electronics

  • Internet access (complimentary)
  • Television
  • Free local calls
  • Cable TV service
  • Flat-panel TV

Services

  • Daily housekeeping
  • Free newspaper

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels provided
  • Accessible bathtub

Bedding and linens

  • Premium bedding
  • Free cribs/infant beds
  • Linens provided

Reviews

Best Western Plus Heritage Inn

511 Reviews #2 of 10 hotels in Concord

TripAdvisor Traveler Rating

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
  • Excellent
    129
  • Very Good
    157
  • Average
    88
  • Poor
    62
  • Terrible
    75

Recent Reviews

Grace M wrote a review on October 21, 2024
Trip Type:

Will return! Great Rates, Service, Room & Free breakfast w 24 hr cancellation!

Great value! good rates even tho we booked late. Free 24hr cancellation. Staff are friendly, helpful & easy to reach by phone. Rooms are clean, quiet and w comfortable beds. Free breakfast w good...
Joaquin M wrote a review on October 08, 2024
Trip Type:

Best western for best value

It’s a great deal for the price! The rooms are clean and comfy, with lots of pillows. The staff is super friendly and welcoming, and the breakfast is really satisfying—perfect for starting the day...
Connie181 wrote a review on September 30, 2024 Knoxville, Tennessee
Trip Type:

Horrible Experience

Hotel is just Filthy. One of our towels had blood on it and another, really, really filthy wash cloth was stuffed on top of one of the bathroom vanity lights. If the desk agent is on break, you can...

Policies

Deposit & Cancellation Policies

Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.